Monday, June 12, 2006

Shall I repeat that?

I believe that I have posted about this before, but it bears repeating. People don't listen. They can be standing directly in front of you and nodding their heads and looking interested and have no idea what you are talking about. Everyone is guilty of it, but some people are really bad. I make A LOT of appointments everyday and the number of people who don't listen to me is frustrating and almost comical. My personal favorite is when I say something like "you can either have a lesson at 4 or 6" and the person on the line will respond with "what about 5?." I will say something like "no, I'm sorry, it's either 4 or 6" and they'll say something like "okay, well how about 3?" Another favorite is the 'ask a question and start talking to someone else' move. You try to answer them and they proceed to talk over you to someone else and then get exasperated when you don't tell them what they want exactly when they want it. Ugh. People.

5 comments:

littlelai said...

it is interesting the small number of people who have never worked in the service industry and therefore do not understand how to receive service.

There should be a course on it, something like "how not to be a total fuckin' asshole to the person helping you who is getting paid crap wages while taking all your bullshit."

Something like that! I'd teach it!

littlelai said...

sorry, meant the small number who HAVE worked in service. sorry!

littlelai said...

sorry, meant the small number who HAVE worked in service. sorry!

Belle of Madison said...

Seriously!!! Don't they know how the system works?

Although I must say that after having worked in customer service, I have higher standards when it comes to the service I receive. Is that wrong?

littlelai said...

No that isn't wrong, I'm the same way. But, I also know how to get good service by being a good customer.